Privacy policy.

ProLine Millwork Inc.("ProLine", "we", "us") is a custom millwork studio incorporated in Calgary, Alberta, Canada.

For privacy questions, please write to info@prolinemillwork.ca.

We collect only the information you give us:

• Contact-form submissions: name, email, phone (optional), project type, budget, timeline, and the message you write.
• Lookbook downloads: email address only.
• Anonymous analytics: aggregated page-view, device, and referrer data via privacy-respecting analytics. No personal identifiers, no cross-site tracking.

We do not use third-party advertising trackers, session replay, or social-network pixels.

• To respond to your enquiry and run a project conversation.
• To send the Lookbook PDF and, if you ask for one, a printed copy in the post.
• To improve the website. Aggregated analytics are reviewed monthly; individual visitors are never identified.

We do not sell, rent, or share your information with third parties for marketing.

Submissions are stored in our content management system (Sanity) hosted on servers in North America, with email forwarded to our studio inbox via Resend. Both providers are GDPR- and PIPEDA- compliant.

Active enquiries are kept for the duration of the project plus two years (warranty correspondence). Lookbook subscribers are kept until they unsubscribe. Anonymous analytics are retained for fourteen months.

You can ask us to access, correct, or delete any personal information we hold about you at any time. Email info@prolinemillwork.ca. We respond to data requests within fourteen days.

You may also lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

We set a single first-party cookie to remember whether you have already seen our intro splash, so it does not show on every page. We do not use any third-party advertising cookies.

We may update this policy from time to time. Material changes will be flagged at the top of this page; the "last updated" date will always reflect the most recent revision.